How we can help

Great public services are built on a foundation of expertise, experience, and possibility. We bring deep knowledge of city governance, social innovation, and community development, paired with practical experience in service design and digital transformation. Through coaching that inspires, training that empowers, and hands-on support that delivers, we help your team build the capabilities to create lasting change. Whether you need a trusted advisor to guide the way, a skilled facilitator to unlock potential, or an experienced designer to shape solutions, we're here to help turn your vision into reality.

Break Free from the Status Quo

Transformation begins with admitting that "the way we've always done it" no longer serves you, your organization, or your community. You feel the weight of legacy systems and outdated processes holding back an ambitious vision. More than a technology upgrade – it's about finding the courage to reimagine what's possible.

Reach out when you hear "we've always done it this way" more than "let's try something new," when your team feels stuck in outdated processes, or when you know change is needed but aren't sure where to start.

We can help through:

• Change management coaching - when leaders need support guiding their teams through major transitions

• Innovation workshops - when teams need fresh approaches to solve persistent problems

• Strategic roadmapping - when big ideas need to be broken down into actionable steps

What You'll Get:

• A clear plan that breaks down your transformation into manageable steps

• Simple tools to help your team make better decisions

• Guidelines for managing change that your whole team can understand

• Practical techniques for turning new ideas into real solutions

• Step-by-step guides for leading innovation in your organization

(Re)Building Your Presence

Every person, place, and organization has a presence – that indefinable quality that shapes how people experience and interact with them. Sometimes your presence is too distant, creating gaps where connection should be. Sometimes it's overwhelming, drowning out the very voices you need to hear. And sometimes it's simply out of sync, speaking in ways that don't reflect who you are or who you serve.

Reach out when your messages aren't landing, when feedback suggests people are confused about your services, or when you're launching something new and need to get the word out effectively.

We can help through:

• Plain language communication - when complex ideas need to be understood by everyone

• Digital engagement strategy - when you need to reach people where they are

• Voice and style development - when your communications need to feel more human

• Content strategy - when you need to tell your story consistently across all channels

What You'll Get:

• Writing guides that help your team communicate clearly

• Social media and digital outreach plans that make sense

• Guidelines for speaking in a voice that reflects your values

• Ready-to-use templates for common communications

• Plans for sharing your message across different platforms

Bridging the Community Divide

The most powerful moments in public service happen when barriers fall away and everyone finds their place at the table. You see it in the frustration of residents who feel unheard, in services that unknowingly exclude, and in the growing distance between institution and community.

Reach out when you're hearing "this doesn't work for me" from community members, when participation is lower than expected, or when you need fresh perspectives on long-standing challenges.

We can help through:

• Community listening sessions - when you need to understand diverse community needs

• Engagement design - when traditional outreach isn't reaching everyone

• Inclusive research - when you need to ensure no voice goes unheard

• Service accessibility reviews - when you want to ensure everyone can access your services

What You'll Get:

• Simple ways to gather and use community feedback

• Reports that tell the real story of what your community needs

• Tools for making your services more accessible to everyone

• Maps showing how people actually use your services

• Plans for reaching and engaging diverse community members

Awakening Internal Innovation

Your team's potential for innovation isn't lacking – it's waiting to be unlocked. Behind every successful transformation are people who discovered their capacity to think differently, to question assumptions, and to lead change.

Reach out when you hear more "we can't" than "what if," when good ideas get stuck in bureaucracy, or when your team seems hesitant to suggest new approaches.

We can help through:

• Innovation training - when teams need permission and tools to think differently

• Leadership coaching - when managers need support fostering new ideas

• Design thinking workshops - when old problem-solving methods aren't working

• Change capacity building - when you want your team to lead future transformations

What You'll Get:

• Easy-to-follow guides for running innovation sessions

• Simple tools for turning ideas into action

• Templates that make project planning straightforward

• Ways to measure and show your progress

• Techniques for helping your team embrace change